Important: Music Gallery Prints sells digital products. We do not make physical shipments, and due to the digital nature of our products, refunds are very limited.
1. Nature of our products
Music Gallery Prints is an online store dedicated to selling digital music album designs. Our products are digital files in JPG format with 300 DPI quality, available in A2, A3, A4, and A5 sizes, intended for the customer to print and create their own framed artwork.
We offer two types of designs: catalog designs (available for immediate purchase and download) and custom designs (created upon customer request for albums not available in the catalog).
All our products are downloadable digital files. We do not sell physical products, printed artwork, frames, or posters sent by parcel.
2. General refund condition
Due to the digital nature of our products, returns or refunds are not accepted once the digital file has been delivered, regardless of whether the customer has downloaded it or not.
By making a purchase at Music Gallery Prints, the customer agrees that they are purchasing an immediate download digital product and will not receive any physical product.
3. Right of withdrawal and applicable exemption
In accordance with Directive 2011/83/EU and Royal Legislative Decree 1/2007, European consumers have a 14-calendar-day right of withdrawal for online purchases.
However, according to Article 16(m) of Directive 2011/83/EU and Article 103.m of Royal Legislative Decree 1/2007, this right does not apply to the supply of digital content not provided on a tangible medium when the customer has given prior express consent and acknowledged the loss of their right of withdrawal.
On all Music Gallery Prints product pages, there is a visible notice above the purchase button informing the customer that by making the purchase, they accept the Terms and Conditions and the Refund Policy. Upon completing the purchase, the customer:
- Expressly accepts the immediate delivery of the digital file.
- Acknowledges that they lose their 14-day right of withdrawal at the moment the download link is sent to their email (for catalog designs) or at the moment the creation of the custom design begins.
Music Gallery Prints provides the customer with a withdrawal function accessible from the website, in accordance with EU Directive 2023/2673. Requests received through this function will be evaluated according to the conditions established in this policy and the exemption applicable to digital content.
4. Customers outside the European Union
For customers residing outside the European Union, the European right of withdrawal does not apply. Refund conditions are governed by this policy, accepted by the customer at the time of purchase.
Music Gallery Prints applies a no-refund policy for digital products once the file is delivered, except in the exceptional cases described in section 6 (duplicate purchase or unresolvable technical problem) and in the specific conditions for custom designs detailed in section 7.
This policy is offered uniformly to all our international customers with the aim of ensuring transparency and fair treatment.
5. Cases where a refund does not apply
Refunds will not be issued in the following cases:
- The customer changed their mind after making the purchase.
- The customer expected to receive a physical product, although the website clearly specifies that the product is digital.
- The download link was already sent to the provided email.
- The customer did not correctly review the product description before purchasing.
- The customer did not check their spam, promotions, or junk mail folder.
- The customer entered their email incorrectly when making the purchase. In this case, they can contact us to resend the files once the purchase is verified.
6. Cases where we may evaluate a refund
Music Gallery Prints may evaluate a refund request only in the following exceptional cases:
- Duplicate purchase of the same design made by mistake.
- Technical problem with the delivered file that cannot be resolved by our support team.
Each request will be reviewed individually. Refund approval will depend on the available evidence and the order status.
7. Custom designs
Music Gallery Prints offers the possibility of purchasing custom designs for albums not available in our catalog. These designs maintain the same visual style as the rest of our catalog, customizing only the album cover, the Spotify code, and the associated information (artist, album, tracklist).
When requesting a custom design, the customer must provide:
Optionally, the customer can provide the album's Spotify link and additional details to ensure the highest possible accuracy in the design.
Delivery time: custom designs are delivered within 1 to 4 days after payment confirmation.
Specific refund conditions for custom designs:
For custom digital designs, a refund is available within the first 24 hours after making the purchase, provided the design has not yet been delivered. Once the design is delivered or this period has passed, a refund will not be possible.
Errors in provided data: it is the customer's responsibility to provide all information clearly, completely, and correctly. Music Gallery Prints is not responsible for design errors caused by incorrect, incomplete, or misspelled information provided by the customer. We recommend including the album's Spotify link to minimize these types of errors.
Corrections: if the delivered design contains an error attributable to Music Gallery Prints, we will make a correction at no additional cost. Changes of mind, modifications of artist, album, or information requested after delivery are not considered our errors and may require placing a new order.
8. Technical support before a refund
If you have difficulty opening or downloading the files, contact us before requesting a refund. In the vast majority of cases, we can resolve it by sending you the files directly, without the need to process a return.
We recommend downloading the designs from a computer, as the folder is compressed and may cause issues on mobile devices. If you do not have access to a computer, we can send you the uncompressed files so you can download them from any device.
9. Files not received
If you do not receive the email with the download link after your purchase:
- Check your junk or spam folder.
- If you cannot find it, write to us at musicgalleryprints@gmail.com indicating your order details.
Once the purchase is verified, we will resend the files at no additional cost.
10. Time to request a review
If you believe there is a problem with your order, you must contact us within a maximum period of 7 calendar days from the date of delivery of the digital product.
Requests received after that period may not be accepted unless there is a justified and verifiable cause.
11. How to request support or review
To request support or a refund evaluation, write to us at musicgalleryprints@gmail.com indicating:
- First and last name used in the purchase.
- Email used for the order.
- Order number.
- Clear description of the problem.
- Screenshots or proof, if applicable.
12. Response time
Support or review requests will be answered within an estimated timeframe of 24 to 48 business hours.
If a refund is approved, it will be issued to the same payment method used and may take up to 10 business days to reflect in the customer's account, depending on their banking institution.
13. Acceptance of this policy
By making a purchase at Music Gallery Prints, the customer declares to have read, understood, and accepted this Refund Policy, as indicated in the visible notice on each product page.
